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FREQUENTLY ASKED QUESTIONS
Account FAQs
- Why do I need two logins for this site?
- I’ve lost my login information, what can I do?
- I don’t have a personal locker code, how do I get one?
- I’ve forgotten my personal locker code, how do I find it?
- I’ve forgotten my personal locker password, how do I reset it?
- How do I manage my subscriptions?
- How do I cancel a subscription?
- I am using Safari or an Apple device and keep getting asked to login with my Locker Code?
- I have logged in using my Locker Code, however I keep getting asked to log in and I’m going round in circles, why?
Global Wellness Tracking are very keen to protect your privacy and personal data. Our platform has two access types:
– Locker Room – Access to resources, information etc.
– Locker Code – Access to individual personal results, goals and data
Our memberships can be purchased for a household to let the family team see resources etc. however, each person needs to keep their personal data such as fitness results, goals, tracking information etc. private. Therefore, we provide a free second part security with your unique Locker Code.
If you need to enrol for a Locker Code, you can click here.
Don’t panic! We have you covered.
If you have lost your membership username, you are still able to login by replacing your username with the email address associated with your account.
If you have lost your Locker Code information, please refer to the relevant FAQs:
– I’ve forgotten my personal locker code, how do I find it?
– I’ve forgotten my personal locker password, how do I reset it?
For coach, TiD Scout or Affiliate information – click here
If you need to enrol for a Locker Code, simply complete the enrolment form by clicking here.
You will have received an email once your account was authorised, that included your Locker Code (e.g. ATH0000001). If you cannot find this email and still need to find your Locker Code, click here.
To reset your password for you Locker, click here.
PLEASE NOTE: This is the password for accessing your private data, not the password for your membership.
To manage your Membership account and subscriptions, please go to ‘Account’ in the top menu bar or click here.
To cancel a subscription, please follow these 4 simple steps:
- Go to ‘Account’ in the top menu bar
- Select ‘Subscriptions’
- Select ‘Cancel’ next to the relevant subscription
This will stop the subscription and cease all payments.
Apple have enhanced user privacy by preventing cross-site tracking. They have added Intelligent Tracking Prevention, which updates the default cookie and website data policy to isolate and remove cookies and website data for sites with the ability to track users across-site. To disable, go to Settings on your Apple device > Safari and toggle the ‘Prevent Cross-Site Tracking’ option from the Privacy and Security section.
For clearest, easiest viewing of results, we recommend using Google Chrome on a PC.
Are you using Safari or an Apple device?
Apple have enhanced user privacy by preventing cross-site tracking. They have added Intelligent Tracking Prevention, which updates the default cookie and website data policy to isolate and remove cookies and website data for sites with the ability to track users across-site. To disable, go to Settings on your Apple device > Safari and toggle the ‘Prevent Cross-Site Tracking’ option from the Privacy and Security section.
For clearest, easiest viewing of results, we recommend using Google Chrome on a PC.
If you are not using Safari or an Apple device, please contact us at team@globalwellnesstracking.com with a screenshot to enable us to assist you.
Yesterday’s Wellness Tracker FAQs
- What is “Yesterday’s Wellness Tracker” for?
- Why do I track yesterday and not today?
- How do I score my day?
- Why did we choose the pendulum matrix?
- How do I score STEPS?
- How do I score WATER?
- How do I score SLEEP?
- How do I score FOOD?
- How do I score PHYSICAL MOVEMENT?
- How do I score EMOTIONAL FEELING?
- How do I read my wellness chart?
Yesterday’s Wellness Tracker is like a diary of your well-being each day and is there to allow you to track backwards on the impacts made each day in key areas of your life:
– Steps (how far have you travelled?)
– Water (have you stayed hydrated?)
– Food (are you eating the right stuff at the right time?)
– Sleep (are you getting the right amount and quality?)
– Movement (how do you feel physically each day?)
– Emotion (how do you feel emotionally each day?)
Habitual change occurs when you take time to read, understand and initiate positive things in your life and often these need justification. Simply taking the time to read this FAQ proves that you have an ambition to be positive in managing your well-being.
This tracker is all about how you FELT and not the intimate details so it is important for you to take one minute each morning to reflect and record what you did yesterday and maybe how you could adjust this for a better today.
The technical reason why it is for yesterday is that you don’t know what you have done for today yet so it’s more efficient to enter the results once rather than checking an app every hour.
This is a pendulum scoring matrix.
You rate yourself on a scale of 1 to 5 however 1 is not the lowest and 5 is not the highest. The target is to achieve a consistent 3 as a balance in your life.
Each component has a “feeling” score (with exception to steps that is just the number of steps you made in the day). See the FAQ’s specific for each of the components to feel how you went. If you click the (?) on the actual Yesterday’s Wellness Tracker they will highlight a reminder for you.
We have been conditioned and programmed since we were young to score on a 5-point rating scale, with 5 being the best, or that you strongly agree.
We are about to shake that concept up, throw a spanner in the works and recondition you to score on a pendulum matrix, that challenges you to understand and express how you ‘feel’. Let me put your mind at ease and explain this concept for you.
Why did we choose a pendulum scoring matrix?
We all know life is like a rollercoaster ride, with ups and downs, never staying stagnant. Essentially, like a pendulum, which switches its energy back and forth, constantly moving along a continuum. A pendulum is suspended from a fixed point, which for humans this point is achieving optimal health and well-being.
Life is constantly shifting, always variable and unpredictable, we have many influences (environmental, physical, social and mental), so for us here at GWT, we see implementing a scoring system fitting life’s uncertainty more suitable than a linear concept.
Steps are recorded as an actual number of steps you achieved yesterday if you have a device available.
It is common that a device could lose charge or you forget to wear it so if this happens, it is important you enter a number that you FEEL you achieved. If you average around 6,000 steps per day and you FEEL you had a below average day, enter 3,000 or 4,000. Remember, you need to feel the effort so cheating will only impact you.
TIP: If you haven’t got a device to measure steps, you can make an approximate calculation especially on longer walks by measuring a 10 meter area then counting the steps you take per 10m. You can track the distance you traveled on sites like Google Maps and then calculate the amount of steps. Example: 15 steps in 10m. 15 steps / 10m = 1.5 steps per m. I then walked 2.5km = 2,500m. 2,500m x 1.5 steps per meter = 3,750 steps. Use our Numbers Explained resource to help you convert distances.
How do you FEEL you went?
1 = I didn’t have any water today.
2 = I had a little bit of water.
3 = I have had my 2-3L for the day (approximately) and feel good.
4 = I had my daily intake of water and also some fluid on top of that.
5 = I have drunk way too much. I have a headache, feel heavy and I can hear fluid swishing in my stomach.
How do you FEEL you went?
1 = I didn’t sleep last night.
2 = I got some sleep, but it was broken, and I couldn’t seem to settle. I feel fatigued and irritable.
3 = I woke up feeling refreshed and ready for the day. My sleep was continuous, and I feel rested.
4 = I slept in a little more than usual and feel a little sluggish and off my game.
5 = I woke up feeling tired. I slept over 10 hours and still feel like I need more.
How do you FEEL you went?
1 = I didn’t eat in this period.
2 = I had the right food but not enough, or, I only had a few mouthfuls and it was the wrong type of food.
3 = I had a well-balanced meal which nourished my body, made me feel satisfied and was the perfect amount.
4 = I had the right amount of food but the wrong type of food, or, I had the wrong food but the right amount.
5 = I kept eating after I started feeling full. Now I feel heavy, bloated and like I’m in a food coma. I definitely overate and had way too much.
How do you FEEL you went?
1 = I have an injury and I can’t move (e.g. I have a broken bone/ I have been hospitalised).
2 = I have done a heavy workout or have a 2-day ache from the gym.
3 = My movement is fluid with no restrictions or soreness, and I feel good.
4 = I am dysfunctional due to my poor mechanics (poor standing and sitting position) and/or I am hurting constantly by an illness related issue.
5 = Chronic pain or lots of pain by dysfunction.
How do you FEEL you went?
1 = I am feeling very low and don’t want to get out of bed.
2 = I have gone about my day, but I feel flat, deflated and at times overwhelmed.
3 = Today is a great day. I am feeling content, happy, grateful and I can’t help but smile.
4 = Today I feel like I have achieved a lot and have been productive. I feel mentally fatigued and don’t feel like doing much when I get home.
5 = I feel highly strung and very excitable. I have an extra rush of unused energy I need to use up.
My Activity Data FAQs
My Test Data FAQs
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